Between school and work, college student Lisa Adams enjoys a busy, active lifestyle. Minster Bank has been there for her in more ways than one, but what she appreciates most is the convenience of Minster Bank’s online and mobile banking options.
Lisa was a Class of 2021 Minster Bank Scholarship recipient and is currently a student at The Ohio State University. Lisa, who has been banking with Minster Bank since she opened her first checking account there, says she’s glad that she can continue to manage her finances through Minster Bank as she continues her education.
Growing Up with Minster Bank
Lisa has known Minster Bank for practically her whole life and has made many great memories at the Sidney location over the years.
“I remember going through the drive-through with my mom and always wanting to go with her because they had Tootsie Rolls and suckers and Smarties,” she said.
Lisa’s family also has close friends who work for Minster Bank, including Rhonda Keister, branch manager at the Sidney location. Lisa and her family always participated in the various Minster Bank customer appreciation events that were held, too.
Taking More Financial Responsibility
Lisa first started personal banking with Minster Bank when she was 15 years old. She had recently started working part-time and needed a checking account to manage her earnings. She also received her first debit card at that time.
Since then, she has come to utilize tools like the Minster Bank mobile app more and more.
“I can see how much money I have, and I can transfer money from my savings to my checking account, and I don’t have to go in, which is super nice,” she said.
Although she prefers to manage her money online, she often takes advantage of the Minster Bank ATM whenever she needs cash.
“For it being a local bank, I think that’s super important that they do have the technology to do all the convenience that they have,” she said. “And I also think it’s personable. We know everyone there. They help us out a lot. If I ever need anything, I just go in and talk to them, which is nice.”
Even though Lisa may not be visiting the Sidney office as much as she used to, Minster Bank’s customer service and attentiveness is something that still stands out while she’s at college.
“I have called Minster Bank a couple times, and they have called me if there’s something I need to pay attention to; I feel like they’re always very attentive to my accounts,” Lisa says, offering online shopping as an example. “Minster Bank will throw a red flag if they may see a purchase from an online site they may not think is trustworthy, which is really nice to know they’re looking out for you. They’ll reach out to you to make sure it was you who made the purchase.”
Off to College and Banking on the Go
Lisa is a first-year student at Ohio State and is majoring in marketing. She graduated from Lehman Catholic with not only a high school diploma, but also an associate’s degree from Edison State Community College, putting her two years ahead in her studies when she entered college.
As she prepared for her first year of college, Lisa certainly had a lot of items on her to-do list before departing for Ohio State, but finding a new financial institution was not one of them.
Thanks to the convenience of on-the-go banking options offered by Minster Bank, Lisa continues to use her Minster Bank checking, savings and debit card for all her financial needs.
“Their online and mobile banking options make it really easy for me to do my banking online,” Lisa says. “I can make payments online — I don’t need to go back home to do it. I can make them all by myself, whenever and wherever I need to. It’s very convenient.”
Having secured part-time jobs in Columbus, Lisa has been able to easily arrange for her earnings to be deposited directly into her account.
“Even though I’m away, it really hasn’t made that much of a difference; it wasn’t a huge transition or made anything more complicated, which was really nice,” Lisa added.
Finances and a College Education
Lisa was also thankful to Minster Bank for providing her with a scholarship to help her work toward a bright future.
“It does mean a lot, especially with how expensive colleges are now. Every little bit helps out, and I’m very thankful that they do offer this scholarship, and not only one of them, but for multiple ones for multiple schools, which I think is awesome,” she said.
Being in college, Lisa noted, has changed her financial habits. Lisa said she has found herself budgeting and keeping track of her spending and income.
“I started tracking my spending more since I am in college,” she said. “That way, I know where all of my money is going. I do have a couple jobs and it is helpful to see where my income is going, which is very beneficial as well.”
Big Bank Convenience + Small-Town Customer Service
According to a special report compiled by the Bank Administration Institute, members of Gen Z value convenience and mobile accessibility when it comes to banking. It’s no surprise Lisa shares this viewpoint, but she also adds that Minster Bank’s personal approach and small-town feel are big pluses for her as well.
“I think it’s the best of both worlds, where they do have all the technology and access that a big bank would have, but it’s also on the small-town, small business level,” she said. “You know everybody by name. They will go out of their way to help you, which I love, and especially being from a small town, I think we’re all very used to that.”
This blog was originally published in August 2021 and was updated in April 2022.