Travel Centers of America

Truck Stop Success Story: Fuel, Food and Efficiency

In rural Auglaize County, just off Interstate 75, is a home away from home for America’s dedicated drivers. The TravelCenters of America, owned by successful businessman Tom Panos, has been serving up home-cooked meals to drivers and families since 1991.

Panos owns 11 additional truck stops throughout the U.S. and says efficiency is a key to success.

“Owning multiple businesses takes a great deal of my time,” Panos says. “Efficiency is key for my employees and I. Minster Bank and the efficiency they provide is a great value-add for my company.”

The former financial institution Panos worked with too often resulted in long wait times and poor customer service experiences. “Moving our accounts to Minster Banking was one of the better decisions we have made,” he says.

Nothing Short of A Great Financial Partner

“As a business owner, I always say, ‘employees should be recognized for their performance whether with a raise, bonus or other compensation.’ Like an employee, Minster Bank should be recognized for their outstanding performance. You don’t fully know until you’re in a business relationship with them the quality of their service. They are nothing short of a great partner,” he says.

Ranking at the top of his performance checklist for Minster Bank is the improvements he has seen in business processes and efficiencies.

“Banking at Minster Bank has greatly improved our processes,” he says. “From reducing our wait times, the 24/7 online banking access and friendly customer service, Minster Bank has allowed me and my employees to save a substantial amount of time and create an outstanding personal banking relationship.”

Online Banking Made Easy

“I’m not always available locally,” Panos says. “With Minster Bank’s online access banking feature, I can track bank transactions remote daily. Being able to handle my business while not being home is a huge relief.”

Minster Bank Business Online Banking

  • 24/7 access to your accounts
  • Easily manage wealth of account(s)
  • Provides detailed transaction history and real-time balances
  • Streamlines cash management procedures
  • Up-to-date secure environment

Minster Bank Business Bill Pay

“There’s something to be said about Minster Bank,” Panos says. “You get all of the national bank features with the local bank mentality. Above all, customer service isn’t dead at Minster Bank.”

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