Update on COVID-19 Efforts at Minster Bank: Your Questions Answered

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Over the past few weeks, we at Minster Bank have been humbled to serve you during this season of change and see the impact we’re making in real-time. Together, we will get through this.

We know you may also have questions about what’s happening, how you can access your account and more. Below you’ll find a list of resources and answers to your most-asked questions. And if you ever have a question that you can’t find the answer to, give us a call. We don’t just think of ourselves as a bank, but as a part of your community. 

Q: I have a question about my stimulus payment. Can you help?

Many taxpayers have or will be receiving an economic impact (or stimulus) payment over the next few weeks or months. No action is needed by taxpayers who filed tax returns in 2018 and 2019 and most seniors and retirees. Get more details on this program here.

Q: Are you still accepting applications for the Paycheck Protection Program (PPP)? 

As of April 27, the program has received additional funding and applications will resume. If you currently have a business deposit or loan account at Minster Bank, we can accept your application now. Due to the high demand for this program, we can assist others on a case-by-case basis. Learn more here

Q: When will the bank lobbies reopen? 

Our bank lobbies will reopen in accordance with the governor’s Responsible RestartOhio guidelines. We’ll provide you with more updates when we have them. But rest assured that when we do open, we’ll be following the strictest health and safety guidelines to keep our customers and employees safe.

Q: How can I access my money or account during this time if the bank lobbies are closed?

You have several options to keep up-to-date with your account and money, even if the banks are closed to foot traffic.

  • – Our ATMs are open and ready for you to make deposits and withdrawals, and deposit checks. 

– Our mobile and online banking options let you pay bills, check your account balance, and more from your computer or mobile device.

  • – You can give us a call at 866-646-7837 or email main@MinsterBank.com if you have any questions or need help with something. 
  • Q: Is my money really safe in my bank account?

    Absolutely. As a member of the Federal Deposit Insurance Corporation (FDIC) network, all checking, savings and CD accounts at Minster Bank are insured up to $250,000. 

    Minster Bank has weathered many economic storms during our 106-year history, including the Great Depression and the Great Recession of 2008. Our first priority is keeping your assets secure, and you can rest assured that your accounts are protected.

    Read more about FDIC protection here.

    Q: I’ve been getting a lot of suspicious calls and emails lately asking for donations. What should I do?

    Unfortunately, scams are still a problem during the pandemic for two reasons: More people are using their computers or mobile device, and more people are willing to help a business or charity. 

    Always verify the authenticity of any request before sending money or making any kind of transaction. If you feel even a little doubtful of the sender, don’t proceed with your transaction. If the message appeared to come from a trusted person or company, look up their contact information online and give them a call to verify it was actually them. 

    Find more information about protecting yourself from scams at the bottom of this page.

    Stay Connected With Minster Bank 

    Whether you have a question about your account or need financial advice, we can help. Contact us via phone or email, and we’ll get back to you as soon as we can. We’re here for you whenever you need us! 

    Contact Minster Bank

 

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