What Makes Minster Bank Different? Hear From Our Employees

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Although most banks offer the same services, that doesn’t mean that all banks are the same. Minster Bank is proud to be a community bank that puts customers first. So, what makes us different than others? Read on to hear some examples provided by Minster Bank employees.

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Going Above and Beyond for the Customer

There’s customer service, and then there’s Minster Bank customer service. Because we know every situation is different, we’re willing to do whatever it takes to solve customers’ problems and make them feel taken care of.

“We have been able to stop some fraudulent callers in their tracks, which feels pretty good. But anytime when you know you have just given customers peace of mind or taken a huge load off their mind, that’s the best!”

– Mackenzy Robinson, Relationship Associate, Troy

“I remember going to a customer’s home for an application and closing since he had a hard time getting around. He wrote a long letter to the president about how he received such wonderful customer service.”

– Brenda Cavinder, Branch Manager, Minster

“We sometimes hear from our lenders that the customers were super thankful and appreciative for getting their loans done so fast. We try to take care of them the best we can – whether it be to rush loans through, walk them through the softwares, or keep them informed on what’s going on with the loans on the back end. They tell us all the time that it’s nice being able to call and get things taken care of right away.”

– Heather Richards, Consumer Loan Processor, Minster

Friendly, Down-To-Earth Culture

When you walk into a Minster Bank location, you can expect to meet friendly, helpful staff who are down-to-earth and approachable. Many of our customers appreciate how we know them by name, and we love getting to know more about you and your family.

“I’ve swapped recipes with a couple ladies. I was able to get a customer Minster golf balls, and it was the best! I also connected with a customer that lost her mother to the same thing that is affecting my own mother.”

– Tracey Archer, Banking Associate, Troy

“I have had several customers stop in and ask specifically for me, and it makes me feel valued and appreciated by them. They joyfully bring treats and things for the team and let us know how wonderful we are.”

– Natalie Williams, Assistant Branch Manager, Vandalia

Community Comes First

Being involved in our communities is one of our top priorities. Whether it’s sponsoring a local festival, visiting local schools to talk about financial literacy or supporting a local charity, making our mark on the community (and its citizens) is what we’re proudest of.

“Most customers are grateful to have a live person to talk to. I think that is one of the things that sets us apart. Also, there’s the fact that everyone here lives in the area. You are helping out your neighbors – not just a stranger half a world away. It means something to both the customer and the employee.”

– Magen Carney, Administrative Assistant Private Wealth Management, Minster

“I remember my first couple months with the bank. I felt a warm sense of family and community from everyone and that culture really helped me make my mind up on growing my career with Minster Bank. When you work for people who care about you and your well-being, it makes a difference!”

– Natalie Williams, Assistant Branch Manager, Vandalia

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